Shipping policy

Absent on delivery
One delivery attempt will be made for all shipping.
If no one is in attendance at the time of delivery, your parcel will be taken to the area Post Office for safe-keeping and collection within 10 days. A collection notification will be advised in the parcel tracking.

Failure to collect
If you do not collect your parcel within the allocated 10 days it will be returned to Kytextile.
On return you can request to have your parcel re-sent to the same or a revised address. A $6.95 USD charge applied for this service.
Alternatively we will cancel and refund your order, less our out-of-pocket postage/return postage expenses.

Phone ahead of delivery instruction
We are not able to request that drivers phone ahead of delivery. Requests to have the delivery driver phone ahead of delivery will be ignored.

During checkout you will be given the option of linking a mobile number to your order to receive parcel tracking updates, including impending delivery notification via SMS text.

Wrong delivery address provided
If you provided the wrong delivery address on your order, and your parcel has been manifested, we can not change the delivery address. In this instance your order will usually be returned to KYtextile within 14 business days.

Once your parcel arrives back at KYtextile it can be re-sent to your revised address. A $6.95 re-delivery charge applies for this service.

Alternatively you can opt to cancel your order for a refund, less the actual freight charge incurred by us to post your order.

If your order qualified for free delivery, the actual freight charge that we incurred to post your order will be deduct from your refund.

KYtextile incurs a returned freight fee on every returned article. This fee will be absorbed by KYtextile and not passed onto you, the customer.

If your parcel is accepted at the incorrect address and not returned to KYtextile, unfortunately it can not be retrieved by KYtextile. KYtextile will not provide a refund or any form of compensation for the lost goods.

Our parcel transit insurance, automatically included in a shipping charges, does not cover items lost, damaged or stolen due to provision of an incorrect shipping address.

Delivery Standard
Your order will be posted within 72 hours, excluding weekends, Public holidays or advertised KYtextile holiday closure days.

Delivery times vary depending on your location, however, as a general guide most parcels arrive within 7-13 business days once they leave KYtextile.

Disclaimer: Occasionally delivery delays can occur as a result of our carrier, extreme weather events restrictions, for which we have no control over. KYtextile will not be held liable for nor provide compensation for any such delivery delays incurred.

Local Pick-Up Service
We do not offer a local pick-up service at this time.

Same Day Delivery
We do not offer a same day delivery service at this time.

Saturday Delivery
Typically our parcel's are not delivered on Saturday's and a Saturday delivery can not be specifically requested.

International Delivery
We offer an international delivery service.